What do we stand for?

"Inside the workings of every high performance business is a relentless desire to improve, to innovate, to dominate. We have assisted a number of high performance businesses reach and exceed their CRM goals - the more complex and challenging they are, the better we perform."

Those in the CRM marketplace are easy to identify. At the top end we find the gorillas of CRM; Siebel, Oracle, SAP, and more recently, Microsoft. Their products are enormously feature packed, their conviction of their superiority supreme... and their roll-out times extensive. The mid-point of the market is spread out over wannabe gorillas who use a reseller network to sell their products. At the low end of the market are the out-of-the-box solutions - the McDonalds of CRM - such as salesforce.com. The one-size-fits-all approach to CRM ensures that your business processes are modelled on their structure.

Streamline's eTouchPoint fits into none of these camps. While it offer an extraordinary array of features that rival a gorilla, we have also developed structures to fit the requirements of key industry verticals. In addition, our solution is customisable to the nth degree, allowing the flexibility to meet your needs without a blowout in deployment times and pricing. As we are an OEM and deal only with other OEMs when creating a solution, we are directly in control of system deployment. It is the Michelangelo of CRM.

So what does Affordable, High Performance CRM Solutions actually mean? eTouchPoint is a 100% web-based engine built on Microsoft's .NET framework, with connectivity to any number of ODBC connectable databases and XML. Its modular structure readily allows the addition of integrated features, such as additional communication channels like SMS and fax, or key workflows for other aspects of your business process. It functions over the Internet, your Intranet and Extranets, allowing connectivity from anywhere. And it gives you a 360 degree view of all your client's interactions.

eTouchPoint is the result of over 10 years experience in delivering complex and strategic CRM solutions, with key industry experience in the service, health, education and finance sectors. It has utilised our Australian creativity, our ability to adapt to new business requirements, and is presented at very attractive price-points.

A Streamline eTouchPoint deployment has never failed, and has won contracts against some impressively backed gorillas. Despite challenging timelines and requirements, every system has been sucessfully implemented. You will be hard pressed to find a CRM vendor who can boast the same track record.