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eTouchPoint SALES can help grow your business revenues more effectively and efficiently by enabling your sales professionals to focus on the right deals at the right time. By providing an accurate and up-to-date view of the sales pipeline, eTouchPoint SALES enables your key stakeholders to effectively forecast and manage the overall business performance and growth.

With eTouchPoint SALES your sales professionals can quickly and easily access vital information about tasks, activities or any other opportunity related information. You can attach quotes, emails and other related documents to each opportunity, to create a central repository for all opportunity related information. To help maintain the consistency of your message to the market, the searchable knowledge base within eTouchPoint SALES, can be used to ensure that your sales professionals are always using the most up to date sales collaterals, pricing and product information.

Regardless of size, industry or structure, today's businesses are under increasing pressure to deliver their revenue goals - despite the extremely challenging economic environment. Businesses must constantly find new ways to increase the productivity and effectiveness of their salespeople.

List of Inclusions
  • Configure existing field and labels
  • Configure additional fields
  • Configure additional field Tabs
  • Build customised workflows & escalations
  • Build customised reports
  • Configure user and group Buckets
  • Configure user workgroups
  • Customise eTouchPoint home page
  • Customise eTouchPoint system colours
  • Installation and testing of software/hardware
  • End User training workshop
  • 1-on-1 administrator training
360° View:
View and manage all account activity, customer history, calendar, and communications including phone, fax, and e-mail.

Reports:
Use or customise a wide range of reports to forecast sales, measure business activity, and identify trends.

Opportunity Management:
Holistically manage opportunities by linking all related contact, activities and documents to each opportunity.

Workflow:
Automate business processes for leads routing, opportunity tracking, activity escalation and pipeline management.

Information sharing:
Centralised data storage makes it easy to access, update, and share consistent, current information across the sales team.

Telephony Integration:
Improve efficiency and enrich customer satisfaction by enabling customer contact screen pops.

Knowledge Base:
Create and maintain a searchable library of sales and marketing literature, product FAQ's or even use it as a sales training tool.

Data Import and Migration:
Import existing customer lists and records from a variety of sources.

Administration Management:
Create new users or groups and assign security rights, as well as maintain system data, knowledge base and more.


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