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 eTP|UniCRM case StudiesEvery company claims to have the ‘best’ product out there in today’s market, however only a select few have the customers and feedback to support their claims. Streamline Solutions is a company who genuinely believes it provides the best product for Australian Universities and who has the feedback to back up these claims. Below is a variety of testimonials and case studies from a few universities who have taken the plunge into eTP|UniCRM and whom are happy with how Streamline Solutions has effectively improved the way they manage their Student Management System. Monash University An Enquiry Management system was required to be deployed at the Centre for Learning & Teaching Support (CeLTS). Integration with the Monash Student Management System (Callista) was also mandatory. They system was deployed as a department wide enquiry management system and literature dispatch system providing: Prospective student contact management, a Knowledge Base, Enquiry Management, Inbox – triggers and alerts and Document Management. The aim of implementing the CRM pilot within CeLTS, was to streamline existing manual processes and provide an improved level of customer service to prospective and current students, by capturing, monitoring and analysing their enquiries. Please complete our survey before downloading this case study Deakin University Deakin is one of Australia's largest universities, providing all the resources of a major university to more than 32,000 award students. Deakin University's reputation for excellent teaching and innovative course delivery has been recognised through many awards over the past few years, and it has achieved consistently high ratings for graduate satisfaction. Deakin has won the Good Universities Guide University of the Year award twice - in 1995/1996 for its clever use of technology in education and in 1999/2000 for its partnerships with industry. Please complete our survey before downloading this case study | |
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