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eTP|UniCRM Features
Unlike a lot of other software vendors out there in today's market who provide a fixed and inflexible software package with features half the time not related to the education sector as well as very little support, the team here at Streamline Solutions is dedicated to providing you with the best possible CRM foundation in eTP|UniCRM as well as providing outstanding service, catered to your business needs.

Some of the more frequently used modules are described in detail below.

Student and Staff Services
eTP|UniCRM offers a configurable multi-channel solution designed to assist in your staff and students’ needs. It caters for all aspects during the student lifecycle and includes:
  • Student enquiries
  • Contact management
  • Email Management
  • Knowledge Base
  • Notes
  • Document management
  • Importing student contact details from Outlook
Events Management
eTP|UniCRM offers comprehensive functionality with the flexibility and scalability to meet the demands of any size seminar, event or trade show you wish to host.
  • Creating and viewing events
  • Guest lists
  • Automatic email generation
  • Venue and cost associations
  • Advertiser/sponsor
Student Recruitment/Lead Management
Manage all student recruitment activities and leads through the simple and easy to use interface. By centralising all information, this encourages the efficient use of data, promoting the ease of use and eliminating data redundancy. Options include:
  • Pipeline Forecast
  • Action Plans/Activities
  • Calendar
  • Notes
  • Document Management
  • Document Merge
Marketing
The marketing module of eTP|UniCRM enables users to easily manage inbound and outbound campaigns. By being able to produce marketing campaigns in days (as opposed to months), it promotes higher brand awareness for prospective students and higher response rates, resulting in higher revenues and higher student retention rates. An overall win-win situation for the university!
  • Campaign creation
  • Contact list
  • Automatic email generation
  • Database query builder
  • Call script definition
  • Support for telephony, email, SMS and fax integration
Administration
With the ability of configuring nearly every aspect of UniCRM at your fingertips, this module allows you to specify the how, what, when and why of your software package, including:
  • Creating, modifying and maintaining existing users and groups
  • Specify public holidays as well as university holidays
  • Public announcements
  • Opportunity and Enquiry escalations and settings
  • Organisation unit maintenance
  • Workflow and Knowledgebase definition and maintenance
  • System runtime configuration
Reporting
eTP|UniCRM provides real-time statistics and reports based upon the eTP|UniCRM database. These dynamic reports are easily customisable and configurable by the end user through a simple GUI, are quick and easy to use and provide total visibility across the business, helping it fine tune processes based on historical information.

With such a rich feature set provided, its easy to see why eTP|UniCRM is capable of being used throughout the entire Student Lifecycle. It can handle the needs of every university, which is why it has already been selected by a some of Australia’s leading education institutions as their Student Management System (SMS).

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